FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! You’ll find answers to the most common questions about our products, orders, and policies here. If you need further assistance, don’t hesitate to contact us directly.
Products
Q: What materials are used in your gift boxes?
A: Our gift boxes are crafted with eco-friendly, recyclable materials. The roses are preserved for long-lasting beauty, and our jewelry is made with high-quality, responsibly sourced materials.
Q: How long do the preserved roses last?
A: With proper care, our preserved roses can last up to 2 or 3 years or more while maintaining their vibrant colors.
Ordering
Q: How do I place an order?
A: Browse our website, add your favorite products to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact our support team as soon as possible for assistance.
Shipping & Delivery
Q: Where do you ship to?
A: We ship to all USA
Q: How long does shipping take?
A: Delivery times typically range from 5 to 8 business days for economic shipping, depending on your location. Expedited shipping options are also available.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above a certain value. Check our shipping policy for details.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused and unopened items. Customized products are non-refundable. For more details, visit our Returns Policy page.
Q: How do I initiate a return?
A: Contact us via email with your order number and reason for the return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 7-10 business days after we receive your returned item.
Contact Us
Q: How can I contact your support team?
A: You can use the contact form on our website. We aim to respond within 24 hours.